SHIPPING & DELIVERY

we accept payments throught the following methods :

 - credit card (secure system with stripe)

 - paypal

 - bank transfer

 - pick up and pay at our shop in Lecco

we ship with express courier BRT, NEXIVE, TNT  or with poste italiane/swiss post with with flat rate from 14,00 €  to austria, belgium, bulgaria, croatia, cyprus, czech republic, denmark, estonia, finland, france, germany, greece, hungary, ireland, latvia, lithuania, luxembourg, netherlands, poland, portugal, romania, slovakia, slovenia, spain, sweden, times of delivery may vary from 4 to 7 working days and depend on the time of the year (bank holydays, xmas, august).

free shipping always for orders over 200€ in the eu countries outside italy.

once your order is shipped you will receive an automatic confirmation email from our system and the invoice.

for extra eu countries you can order by email by writing us.

 

extra eu countries shipping rates :

 

- from 25 euros with swiss post (it takes around 15 working days to arrive)

- from 35/40 euros with BRT or UPS (it takes around 7 working days to arrive)

payment through paypal or bank transfer, for any doubt don't hesitate to contact us.

during winter holydays 12/31 - 01/07 orders may have some delays.

​RETURNS

general terms and conditions of sale

 

we accept payments throught the following methods :

 - credit card (secure system with stripe)

 - paypal

 - bank transfer

 - pick up at our shop in Lecco

the general terms and conditions of sale and use mentioned below are applied to the italian territory and all the sales supplied by Les macarons de Nathalie, through its domain www.lesmacaronsdenathalie-clogs.com.
the services use is only allowed to end users who have:
a. read the data protection act; 
b. accepted the general conditions;

in accordance with art.7 and 12 of the italian legislative decree n. 70/9.4.2003, Les macarons de Nathalie informs its users that the mentioned seller is:


Les macarons de Nathalie di Nathalie Gorgenyi,
Via Azzone Visconti, 40

23900 Lecco
p.i IT03402510139 tel: 3394821437

Les macarons de Nathalie sells its goods on the website www.lesmacaronsdenathalie-clogs.com and undertakes its electronic business only with end users who are “consumers”.
"consumer" is an individual or entity who buys goods and services by Les macarons de Nathalie for personal use, for purposes which are outside his trade, business or profession.

precontractual information

in accordance with the italian legislative decree n. 70/9.4.2003 about electronic commerce, Les macarons de Nathalie informs the user that:
• in order to conclude a purchase contract on line for one or more products, the user must fill in an electronic order form and submit it to Les macarons de Nathalie via e-mail. the instructions will appear from time to time on the website and follow the different phases of purchase; 
• once Les macarons de Nathalie records the order form, the contract will be concluded, after the check of data accuracy relating to order and payment; 
• before transferring the order form, the user may localize and correct possible errors of data entry, following from time to time the site instructions that you will find in the different purchase phases; once the order form is registered, Les macarons de Nathalie shall send an e-mail to the user to the specified address in order to confirm the registration. in the e-mail the user will find a summary of general conditions, details of purchased products, price, used modality of payment, shipment costs and possible additional costs. it is recommended to keep the received e-mail as proof of purchase or to save it; 
• the order form will be saved in Les macarons de Nathalie's data bank until the shipment of goods and as by law enacted as well; 
• the seller shall not be able to carry out an order, if he has not got any guarantee or if the order is not complete, uncorrected or not available. 
therefore we will inform the user by e-mail or telephone that the contract is not concluded and the seller has not closed the order, explaining his reasons.
if products of the website www.lesmacaronsdenathalie-clogs.com anymore available or on sale when the user transfers the order form, the seller shall promptly inform him, within 30 days from the order. if the order form and payment have been forwarded, the seller shall cancel the payment request.

product availability

products offered on the website are in a moderate quantity. it is possible that the booked product is anymore available after the order registration. in this case Les macarons de Nathalie shall inform the user via e-mail or by phone, and the purchase order shall be cancelled.

product delivery

the booked items will be shipped to the address given by the user in the registration form. Les macarons de Nathalie makes deliveries from monday to friday in office hours except national holidays. for countries outside italy the delivery will be issued in approximately 7/9 working days starting from the day of the order, during festivity deliveries can have some delays. in the event of addressee absence the mail-carrier shall leave a postcard in which the user shall find the information in order to get in touch with the carrier and make an appointment for the delivery. even if this attempt is not successful, the purchased product shall be sent back to Les macarons de Nathalie. addressee must check the conditions of consignment. if packaging is damaged, the user must immediately inform Les macarons de Nathalie's customer service sending an e-mail.

right of withdrawal

the user, who has brought products through Les macarons de Nathalie's site, has the right of withdrawal within 10 workdays from the reception of wares, giving a motivation by mail.

the user shall send back the wares at :

Les macarons de Nathalie

Via Azzone Visconti, 40

23900 Lecco

italy

the shipping is refounded only in case of defected goods.

once received back the goods Les macarons de Nathalie will refund the products amount by a credit note or a refound, the shipping is not included.

this right of withdrawal shall be applied on the strength of the following rules:

on line the user can only buy brand products. the goods are purchased by the seller from well-selected producer and retailed for their strict quality control. images and colors of goods observable on line could be different from the real one because of technical reasons. the main features of the items are described in their own specifications. 

privacy information

we beg the consumers to attentively read our privacy policy, which is applied in every case in which someone access to the website and decide to browse in it and use our services, independently from the purchase of products.
the data furnished to Les macarons de Nathalie, in the pages of the website attainable to the domain name (url) www.lesmacaronsdenathalie-clogs.com at the moment of the registration and subsequently for the use of the services furnished each time will be handled in compliance with the italian legislative decree 196/2003 on the subject of protection of the personal data (“protection code”). in accordance with article 13 of the personal data protection code , Les macarons de Nathalie would like to inform the consumer of what follows.

the holder of the handling of the personal data

the holder of the handling of your personal data is:
Les macarons de Nathalie di Gorgenyi Nathalie, via Azzone Visconti, 40 23900 Lecco-Italy.

 

purpose of the handling of the personal data

the provision to Les macarons de Nathalie of the data, which are required in the different occasions of data collection, may be necessary for the pursuit of the purposes identified in the proper report, or it may be optional.
the obligatory or optional nature of the underwriting is specified each time – with reference to the specific required information – on the specific data collection, adding a special character (*) to the obligatory information.
any possible refusal to communicate to Les macarons de Nathalie some of your data marked as obligatory makes the pursuit of the principal purpose of the specific data collection impossible: this refusal could imply for instance the impossibility for Les macarons de Nathalie to perform the contract of products purchase on our website.
the provision to Les macarons de Nathalie of further data , different from those marked as essential is optional instead and it doesn’t imply any consequence with reference to the pursuit of the principal purpose of the data collection.
consumer’s data are collected and used exclusively for direct related purposes which are exploitable to the actuation and the functioning of the services provided by Les macarons de Nathalie, for the fulfillment to the obligations provided for by the law, by any regulation or by the community legislation and for the pursuance of one’s right in the judicial stage. personal data may also be handled by collaborators and/or employees of the holder as people in charge or responsible of the handling, within the respective functions and accordingly to the instructions given by the holder.
with the creation of the Les macarons de Nathalie account the consumer accepts to receive from Les macarons de Nathalie, to the e-mail address specified at the moment of the registration, relative commercial communications and propositions and/or linked to the Les macarons de Nathalie services . in every moment the consumer can ask for the cancellation of his own data, reporting it to the Les macarons de Nathalie staff.
the consumer will be able, in any case, to make use of the Les macarons de Nathalie services and to participate in the sales through direct access on the website.
Les macarons de Nathalie warrants the maximum level of security in the consumer’s data administration. the information related to the credit card are not saved as they are entered by the consumer directly on Stripe or paypal.com.

communication of data

consumer’s personal data can be conveyed, for the purposes mentioned above, in an obligatory way and necessary to the supply of services, only to:
1. persons, societies or professional offices, which provide assistance activities, advice or collaboration to Les macarons de Nathalie in the accounting, administrative, legal, fiscal and financial area;
2. delegated and/or responsible persons by Les macarons de Nathalie of the fulfillment of the activities or part of activities linked to the supply of sale services, such as the customer service, the logistic centre appointed to the consumer’s purchased products packaging; carriers in charge of the purchased products delivery;
3. freelances and those persons with whom the communication is necessary for the correct fulfillment of the commitments adopted by Les macarons de Nathalie in relation with the supply contract of its services;
4. public administrations for the institutional office development in the limits provided by law or by any code.

handling procedures

the data are collected telematically, directly for the consumer and handled through recording, consultation, communication, retention and cancelling processes, made even with the aid of electronic tools, ensuring the use of suitable measures to the consumer’s data safety and warranting their secrecy.
consumer’ data, saved on an electronic support, are guarded and filed on a server situated in italy. in particular, the holder declares that the data recorded on the server are safe against the risk of intrusion and non authorized access and to have also adopted suitable safety measures to guarantee the integrity and the availability of the data as well as the protection of the areas and the locals which are relevant for their custody and accessibility.

consumer’s rigths

in accordance with art. 7 of the protection code, the consumer has the right to obtain, in every moment, the confirmation of the existence of the data which concern him and of the purposes for which they are used. he has the right to ask for the update or the rectification, the deleting or the blockage of his data as well and to object, completely or partially, to their handling.
in order to exercise the rights mentioned above, as well as to receive information linked to the persons by whom the data are filed or to whom the data are conveyed, that is on the persons whom, in the capacity of persons in charge or responsible persons, can be aware of the consumer’s data, the consumer will be able to apply to the holder of the handling.
the art. 7 of the italian legislative decree 196/2003 prescribes:
access to the personal data right and other rights
1. the interested party has the right to obtain the confirmation of the existence of the personal data which concern him or not, even if they are not filed yet, and of their communication in an intelligible form.
2. the interested party has the right to obtain the indication:
a) of the personal data derivation;
b) of the purposes and the methods of the handling;
c) of the applied logic in case of an handling realized with the aid of electronic tools;
d) of the identifying details of the holder, of the persons in charge and of the representative delegated according to the article 5, paragraph 2;
e) of the persons or the categories of persons to whom the personal data can be conveyed or who can be aware of them in the capacity of designated representative in the territory of the state, of persons in charge or responsible persons.
3. the interested party has the right to obtain:

a) the update, the rectification that is the data integration, when he is interested in it;
b) the deleting, the modification in an anonymous form or the blockage of the handled data in violation of law, including those data for which it is not necessary the retention in relation to the purposes for which the data have been collected or successively handled;
c) the declaration that the operations mentioned in a) and b) have been reported, even for what concern their contents, to those people to whom the data have been conveyed, excepting the case in which this fulfillment turns out to be impossible or implies a use of vehicles which is quite incommensurate with the preserved right.
4. the interested party has the right to object, completely or partially:
a) for reasons which are lawful to the handling of the personal data which pertain to him, besides relevant to the purpose of the collection;
b) to the handling of the personal data which pertain to him for purposes of advertising material forwarding or direct selling or for the realizations of some market research or for commercial communication.

compulsory nature of the data contribution

the contribution of the data required at the moment of the services activation is compulsory, since it is strictly functional to the development of the services. any possible refusal to convey the data may make it impossible to conclude the process of the consumer’s registration and so to provide services.

handling term

the handling of the data will run for a period which is no longer than the necessary period for the purposes for which the data have been collected in compliance with the civil law, fiscal and tributary current regulations.